• Product Quality with International Suppliers

    In this installment of our discussion surrounding the challenges of importing goods from international suppliers as defined by the Department of Commerce we will discuss product quality and issues encountered when sourcing from outside of the United States. Follow us as we discuss issues from product quality to travel and logistics to intellectual property. Read our last installment on trade financing costs here.


    The end goal for businesses is getting customers the product that they have purchased produced and delivered seamlessly. When working with any product or material supplier, quality of the product, including the material that goes into a product, is of utmost importance. The significance of product quality can be looked at in two ways. It can refer to fulfilling the agreed upon terms (ie. materials, dimensions, etc.) or it can refer to being receptive to market changes and customer needs. If a supplier cannot produce a product that fulfills market and consumer needs, it is not a quality product.


    Physical product quality issues can include:

    • Product defects
    • Incomplete products
    • Product Safety
      • Unregulated materials
      • Incorrect assembly causing product failure

    Product quality and service quality go hand in hand. Many times when service quality is poor, product quality will be poor and vice versa. Product quality issues are unfortunately not a rare occurrence in the manufacturing world, but when an international supplier is involved the ramifications from product quality issues can be more severe and costly.


    Logistical Issues

    The distance involved in working with international suppliers can play a big role in product quality complications. Products can already take up to weeks or months to arrive in the United States. If the products are defective or have any type of quality issue, one of three things may happen; the product will have to be sent back for replacement and a subsequent second shipment, a new shipment of the product will have to be sent out or the product will have to be disposed of and refunded. These issues can add months to the product fulfillment timeline. Therefore,  it is important to weigh the benefits of cost savings when working with an offshore supplier versus the significantly extended lead times.


    Legal Issues

    When product quality issues lead to litigation, there are additional obstacles to maneuver when working with an international supplier. The Department of Commerce Ace Tool states, “As parties try to determine who is liable, two fundamental issues arise: In which jurisdiction will you pursue legal action? If you obtain a judgment against the foreign manufacturer, can and will it be enforced?” In the instance that a business spends the additional capital on legal counsel to fight an issue, even if it is ruled in the business’s favor, your business runs the risk of a judgment not being enforced. When working with domestic suppliers, on the other hand, businesses do not run the risk of legal judgments being overturned or funds being depleted with no results.


    Custom Rubber Corp. strives to respond to all of its customers’ product quality concerns efficiently and effectively. Custom Rubber Corp. is happy to provide replacement parts, reworked parts and/or financial credit and disposal depending on what the situation calls for. Custom Rubber Corp. understands that product quality problems occur occasionally. That’s why we strive to show our customers that we are their trusted partner by responding quickly and efficiently to these situations. Our timely and effective responses to customer quality concerns strengthen and grow our relationships.


    To learn more about how Custom Rubber Corp. can help with all custom rubber component needs, contact us today!

    Posted Wednesday, May 8, 2019 by: Global Administrator
    Share this post:
    • Facebook Share
    • Twitter Share
    • LinkedIn Share
  • Custom Rubber Focusing on Employees - Now and in the Future

    Custom Rubber Corp. President, Charlie Braun, was recently selected by their insurance carrier Acuity to share some thoughts around employees - now and in the future.  Watch these two videos.

    Read More
  • Custom Rubber Corp. Upgrading and Expanding

    The Holidays brought new presents to Custom Rubber Corp.  A total of four new machines arrived December 23rd, just in time for the Holidays!
    Some of the machines are additional capacity, some are upgrades to machines that were old and needed to be replaced.  Custom Rubber Corp.'s commitment to our customers and our employees is to continuously upgrade our equipment to make sure every machine we run is dependable easy for operators to use.

    Read More
  • Custom Rubber Corp. continues to add new products and customers

    Custom Rubber Corp. continues to add new products and customers.  The website is a catalog of success - successes organized by industry and by application-product usage.  Some of the recent additions are in Automotive, Protective Cases, Rubber to Metal Bonding, Electronics, Round Gaskets and Seals, and more.

    Read More
  • More Part Examples Posted

    Custom Rubber Corp. has added two more part examples to the website.  Read on....

    Read More
  • Custom Rubber Corp. adds new Videos to YouTube channel

    Custom Rubber Corp. added five new videos to the company's YouTube channel.  All the videos will be used for instructional purposes during the shift-start meetings that take place every day. 

    Read More
  • Custom Rubber - Second Place, Educational Outreadh

    Custom Rubber Corp. won Second Place for the ARPM's Educational Outreach Award in late 2019.

    Read More
  • "Engineer for a Day" Tour

    On February 22, 2019, Custom Rubber Corp. hosted high school students for a day-long exposure to Engineering.  The event is organized annually by Cleveland State University and Custom Rubber Corp. has participated the last three years.  
    The tour event was also the first time Custom Rubber Corp. used a new audio tour guide system.  After winning a $750 prize associated with the "Educational Outreach" award from ARPM (Association for Rubber Products Manufacturers), CRC purchased a system of 10 receiving headphones and a microphone transmitter.  

    Read More
  • Custom Rubber Corp.'s Innovative Use of Vision Technology

    John Bellett presented at the Industry Benchmarking conference about Custom Rubber Corp.'s innovative use of vision technology, both for part inspection and also for mold safety. (Photo Courtesy of Creative Technology)

    Read More
  • Developing Next Generation

    Custom Rubber Corp. presented at the annual industry Benchmarking conference in Indianapolis back in October about their efforts to attract the next generation of folks to the manufacturing industry.

    Read More
  • Rubber News article: Custom Rubber Corp. hosts ARPM Tour

    The October issue of Rubber and Plastics News has a two page article discussing Custom Rubber Corp.'s approach to manufacturing employment and some technological investments the company has made.  The entire article is available here....

    Read More
  • Custom Rubber Corp. Tour

    On September 26, 2018, Custom Rubber Corp. hosted a tour of High School students from Warrensville Heights High School.  The students are in an Engineering and STEM class.  The students learned a bit about what makes manufacturing in general exciting and also some specifics about molding rubber.  At the end of the tour, the students were given a project....

    Read More
  • Custom Rubber - Building the Next Generation

    Custom Rubber Corp. is facing the same challenges many other companies are facing: Where can we find additional, dedicated employees who have some training?
    At Custom Rubber Corp., there is a movement to do something about it....

    Read More
  • Custom Rubber Corp Upgrades Quality Capabiltieis

    Custom Rubber Corp. has added significant quality inspection capabilities that utilize the latest in automated vision inspection equipment.

    Read More
  • Great Place to Work

    Custom Rubber Corp. released a new video sharing the experiences of employees.  Potential employees can watch to find out what kind of work environment Custom Rubber offers and see the type of work.  Custom Rubber Corp. is now hiring, $11.85 starting wage for night shift.

    Read More
  • Custom Rubber Corp. article in Inside Rubber Magazine

    Custom Rubber Corp. was featured in an article in the most recent Inside Rubber Magazine.  The article discusses the continuous improvement approach that Custom Rubber Corp. is taking with Mill Drills and Safety.

    Read More
  • Molded Round Seals / Molded Round Gaskets - How To

    Custom Rubber Corp. just updated and added information to the Round Molded Gasket / Round Molded Seals page.  The information includes the three primary ways to produce a round gasket or seal and what the advantages and drawbacks are to each.  Also discussed are three primary technical issues that are important to selecting the right type of round gasket and/or round seal.

    Read More
  • Colored Rubber Molding - How To

    Custom Rubber Corp. added content to its website with a host of information about molding colored rubber.  The information includes five reasons why Custom Rubber Corp. is one of the leaders in molding colored rubber products and four reasons why product developers, engineers, and companies in general should consider specifying a color other than black for their next rubber molded component. 

    Read More
  • Custom Rubber Grommets - How To

    When desigining a custom molded grommet, there are a number of things to consider.  Custom Rubber Corp. recently added detailed information regarding the issues or questions that need to be answered and an outline of how to work through the steps.

    Read More
  • Protective Case Design How-To

    Custom Rubber Corp. has added detailed, step-by-step information regarding how to design a custom silicone rubber protective case for your electronic device or instrument.

    Read More
  • Rubber Bellows Design How-To

    Custom Rubber Corp. added information related to designing molded rubber bellows and molded rubber convoluted boots.  Information is now available on the five steps or questions that designers need to consider when developing a custom molded rubber boot or bellow.

    Read More
  • New Look For Molded Rubber Products Website

    We're very excited about the recent launch of our new website. Much of the content is carried over - our old site had excellent illustrations of the types of products we make and customers we serve - but the look and feel of the site is much more up to date. We've included some larger photos showing some of our employees at work and have updated many of the product pictures.

    Read More