My background has been primarily from selling industrial products such as pumps and valves so custom molded rubber parts have a been new and exciting learning process.
In the early going I’ve found at least three things that different greatly from selling industrial equipment.
First, the words "Custom in Custom Rubber Corp." mean exactly that; Custom Rubber creates physical geometric objects from 3D drawings and CAD models, and sometimes from napkin sketches. This is different because it changes how I think about the item I am selling. Industrial products are complex for sure but, selling a complete service is a challenge, plus it is infinitely more interesting to analyze, facilitate design, then manufacture a potentially innovative part versus selling an off the shelf item no matter how complex.
Selling and creating a custom molded rubber part requires the use of skills that you say in high school or college; “I'll probably never use that in my job.” Skills like geometry, figuring out volume and area as well as critical thinking skills like mass properties of a material and how it will react under temperature and pressure.
Secondly, the customer base is much more broad here at Custom Rubber Corp.. There is certainly a crossover of industrial customers, but there are individuals that contact us with inquiries for simple items from grommets to mats for a '57 Chevy. It's the challenging requests that I'm finding are the most interesting.
Finally, many of the customers are entrepreneurs with fantastic concepts like bib covers, pet glove brushes, swim fins, and even toilet covers.
So far the work is challenging, interesting, and has provided a new perspective to my sales career. I’m glad to be part of a team and organization whose view on customers matches my own…
Responsiveness ~ From Design to Delivery.